An AI voice receptionist system built for two separate businesses. When a customer calls, the system first rings the business owner's phone. If they don't answer, the call is seamlessly routed to an AI voice agent powered by Vapi, which handles the conversation, captures caller details, and logs everything to a Google Sheet.
Built as demo workflows to showcase the technology to prospective clients — demonstrating how AI can handle after-hours calls, capture leads, and never miss a business opportunity.
Customer dials the business number. The Twilio number receives the call and triggers the workflow.
The system routes the call to the business owner's phone. If they pick up, no AI intervention. If they miss the call, the workflow proceeds to the AI agent.
The Vapi AI receptionist answers the call using the business's pre-configured knowledge base. It handles the conversation naturally — answering questions, taking messages, and capturing caller details.
Every call is recorded in a Google Sheet: caller name, phone number, type of job, city, and a summary of the conversation. The business owner can review all missed calls in one place.
Rings the business owner first. Only engages the AI when the owner is unavailable — no false takeovers, no customer frustration.
Two independent workflows configured for two separate businesses, each with its own Twilio number, knowledge base, and Google Sheet logging.
All caller information — name, phone, city, job type, and call summary — is automatically structured and written to Google Sheets for easy follow-up.
Built as demo workflows that can be presented to prospective clients on the same day. Quick to deploy and easy to customize per business.